Ground Handling Services

Delivering Excellence on Ground

Passenger Services

Our ground handling team provides essential passenger services to ensure a seamless experience from check-in to baggage collection. We prioritize passenger comfort, with specialized assistance for those requiring extra care.
Our services include:

  • Check-in
  • Airport ticketing
  • Lost & found facilities
  • Assistance for passengers with reduced mobility
  • Airport lounges
  • Gate activities
  • CIP lounges
  • Meet & greet services
  • VIP handling services
  • Administration & supervision services
  • Arrival services
  • Airside bussing for passengers & crew
  • Station management services, including transfers and handling disruptions

Ramp Services

Our broad spectrum of ramp services ensure efficient flight operations. From aircraft handling to safety measures, we ensure every detail is managed with precision. Our services include:

  • Baggage handling
  • Marshalling
  • Parking
  • Air conditioning & ground power
  • Air start
  • Water services
  • Toilet cleaning services
  • Ramp to flight-deck communication
  • Loading & unloading
  • Aircraft towing
  • Aircraft cabin refreshing
  • Safety
  • Load control
  • Communications
  • Ground support equipment

Representation, administration and supervision services

We offer expert station representation, supervision and support to manage all operational and administrative requirements.
Our services include:

  • Station representation & supervision
  • Liaising with various local authorities
  • Assistance with flight operations
  • AFP filing
  • Weather briefing
  • Preparation & filing of reports, statistics & documentation

Freighter Handling

Our specialized team ensures efficient and safe freighter operations, providing comprehensive solutions for cargo flights.
Our services include:

  • Pre- flight checks
  • All pre & post flight documentation
  • Managing transit & turnaround flights including special loads
  • Arrival & departure safety checks
  • Manual load & trim sheets
  • Liaison with Government authorities

Charter Handling

We provide comprehensive support for passenger and cargo charter flights, offering competent, cost & time efficient assistance round the clock. Our services include:

  • Cater to all aircrafts, both passenger and cargo
  • Offer competent, cost & time efficient assistance 24/7