Ground Handling Services

Delivering Excellence on Ground

Passenger Services

Our ground handling team provides essential passenger services to ensure a seamless experience from check-in to baggage collection. We prioritize passenger comfort, with specialized assistance for those requiring extra care. Services include:

  • Check-in services
  • Airport ticketing
  • Lost and found facilities
  • Assistance for passengers with reduced mobility
  • Airport lounges
  • Gate activities
  • CIP lounges
  • Meet and greet services
  • VIP handling services
  • Administration and supervision services
  • Arrival services
  • Airside bussing for passengers and crew
  • Station management services, including transfers and handling disruptions

Ramp Services

Our ramp services cover a wide range of functions to ensure efficient flight operations. From aircraft handling to safety measures, we ensure every detail is managed with precision. Services include:

  • Baggage handling
  • Marshalling
  • Parking
  • Air conditioning and ground power
  • Air start
  • Water services & toilet services
  • Ramp to flight-deck communications
  • Loading/unloading
  • Aircraft towing
  • Aircraft cabin appearance
  • Safety
  • Load control
  • Communications
  • Ground support equipment

Representation, administration and supervision services

We ensure seamless coordination and oversight, offering expert station representation and efficient support to manage all operational and administrative requirements. Services include:

  • Station representation & supervision
  • Liaising with various local authorities
  • Assistance with flight operations
  • AFP filing
  • Weather briefing
  • Preparation & filing of reports, statistics & documentation

Freighter Handling

Our specialized team ensures efficient and safe management of freighter operations, and providing comprehensive solutions for cargo flights. Services include:

  • Pre- flight check
  • All pre & post flight documentation
  • Managing transit & turnaround flights including special loads
  • Arrival & departure safety checks
  • Manual load & trim sheets
  • Liaison with Government authorities

Charter Handling

We provide comprehensive, support for both passenger and cargo charter flights. Services include:

  • Cater to all aircrafts, both passenger and cargo
  • Offer competent, cost & time efficient assistance 24/7